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  5. Five Things to Know about Consumer Sentiment and Virtual Care Adoption

Five Things to Know about Consumer Sentiment and Virtual Care Adoption

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25 August 2021

Since September of 2020, we have been tracking consumers globally to better understand how the pandemic has impacted their lives, needs, and consumption patterns across industries. Our findings help summarize life and change during this difficult period, but also point toward a future that will look much different from the pre-COVID-19 world, with opportunities and new threats for the healthcare industry. The pandemic had the biggest impact on both digital care and consumer trust. Yes, we’re at a tipping point from a consumer lens, but only if consumers act on information they can trust and rely on. On that note, here are five findings from our research about consumer sentiment.

This article is provided courtesy of Oliver Wyman and may be accessed at this link.