Vendors
日本語

Boardroom Series: How to Capture the Strategic Value of Web 2.0

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
6 October 2009

Abstract

Celent's monthly Boardroom Series explores the current challenges faced by insurance companies, helping C-level executives prepare for the next "hard question" their Boards of Directors are likely to ask. Each brief focuses on a single question, provides Celent's view of the issues behind the question, and defines specific action steps that will position a carrier to deliver an effective response.

The third installment of this series is How to Capture the Strategic Value of Web 2.0. Web 2.0 technologies trigger questions companies of all kinds have to answer. There is no escape for insurers either. They need to reflect on some important questions posed by Web 2.0. Celent believes two questions are of the highest importance: How can Web 2.0 impact the insurance value chain? What value can it bring to the insurance business?

"For most insurers, technologies improving usability are believed to provide the greatest value," says Nicolas Michellod, senior analyst with Celent’s Insurance Group and author of the report. "This can be achieved internally through improved processes and externally through enhanced online insurance sales platforms."