Vendors
日本語

The New Age of Customer Communication in Insurance: A Business Case for Legacy Modernization

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
24 August 2015

Abstract

The insurance industry has always approached customer interaction in a way that reflects the nature of the business relationship with the policyholder, but this is beginning to change.

In the report The New Age of Customer Communication in Insurance: A Business Case for Legacy Modernization, Celent describes this “new age” and explains why insurers need to consider it when embarking on legacy modernization programs. The report is based on the results of legacy modernization surveys launched by Celent in 2010, 2013, and 2015.

“A vast majority of insurance companies expect to improve their business agility by following their legacy system modernization program,” says Nicolas Michellod, a senior analyst with Celent’s Insurance practice and author of the report. “Being able to address customer needs in a flexible and timely manner has been the main objective of insurers over the past five years.”

This report contains thirteen figures and one table.