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North American Insurance Distribution Management Systems

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1 June 2012
Michael Fitzgerald

Growth Through Superior Producer Service

Abstract

Growth. Profitable, sustainable growth. How can insurance companies grow their business in a meaningful manner, given the continued slow growth in the economy? Celent believes that effective producer management is an untapped area of competitive advantage.

A new report, North American Insurance Distribution Management Systems: Growth Through Superior Producer Service, answers this straightforward question and provides a view of the vendors servicing this market. The goal in conducting this detailed data analysis and in talking to key players is to provide comparative data that helps carriers shortcut the process of evaluating distribution management vendors.

“The producer management lifecycle is characterized by multiple activities and numerous handoffs,” says Mike Fitzgerald, Senior Analyst and author of the report. “Distribution solutions that increase coordination and consistency improve agent service, decrease expenses, and attract business.”

Celent analyzes 10 vendors using its ABCD analysis framework to present a comparative view of the vendor marketplace that visually represents four elements: Advanced technology and technical flexibility, Breadth of functionality, Customer base, and Depth of client services and solutions. Additional information is provided for best of breed and emerging solutions. Vendors included in this report are: CSC, CSSI, Infosys/McCamish, MajescoMastek, Outline Systems, SAP, StoneRiver, Synygy, Trilogy, and Varicent.

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