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  5. Celent Model Bank 2015, Part 5: Case Studies of Payments Innovation in Banking

Celent Model Bank 2015, Part 5: Case Studies of Payments Innovation in Banking

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23 March 2015
Gareth Lodge
Zilvinas Bareisis

Abstract

The vision for Celent’s Model Bank research, now in its eighth year, is to spotlight effective uses of technology in banking. The approach that Celent takes is to seek examples of best practices in technology usage which, in aggregate, would answer these three questions.

These examples span a five part report series:

In Part 5, Celent profiles four innovative initiatives in Payments Innovation and emerging technology.

  • ANZ: International Payments Transformation
  • BBVA: BBVA Wallet
  • Citi: CitiConnect ERP Integrator
  • Union Bank of the Philippines: Mobile Money Cash Management

Bankers must not only modernize, but transform, their internal systems and the ways in which they interact with a vast web of customers, colleagues, counterparties, and regulators. Doing so is no longer optional. Innovation is now an imperative in financial services.

“Most financial institutions agree with this statement,” says Gareth Lodge, a senior analyst with Celent’s Banking practice and coauthor of the report. “But viewing innovation as critical and delivering innovative, game-changing initiatives are two different things. This has been traditionally very true in payments, when payment operations are mission critical."

Nominations were accepted in late 2014, and the Celent Banking team selected winners based on degree of innovation, degree of difficulty, and business benefits provided. Each Model Bank winning initiative is presented as a detailed case study within the report, including detailed descriptions of business drivers, technology environments, and quantitative success metrics. Lessons learned are proposed at the end of the report.

This 36 page report contains four Celent Model Bank case studies, five tables, and 10 figures.

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