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Mox Bank Limited: A New Virtual Bank

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10 March 2021
Stephen Greer

Winner of Celent Model Bank 2021 Award for Retail Digital Banking

Abstract

Mox Bank Limited (“Mox”) is a new virtual bank in Hong Kong backed by Standard Chartered, in partnership with HKT, PCCW, and Trip.com. Mox was built from the ground up on a new technology stack in 18 months. Its goal is to redefine consumer trust in challenger banks by building a lifestyle offering while establishing an innovative company culture internally. Mox represents several firsts in the region. It was the first bank to launch an all-in-one numberless bank card with Mastercard, the first virtual bank in Hong Kong to support both Apple Pay and Google Pay, and it’s one of the first banks in Hong Kong to offer account opening in just a few minutes. Launched to the public in September 2020, Mox has become one of the fastest growing financial institutions in Hong Kong, signing up more than 35,000 customers in the first month.

“We had to be different to stand out from our competitors. Technological innovations would not be enough. Success would depend on us recognizing and responding to our clients’ needs for simpler, faster, and better banking.” - Deniz Güven, Mox CEO

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