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Reviving the Insurance Core Systems Business Case

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9 September 2011
Craig Weber
Karen Monks

Abstract

Core system modernization business plans still a concern to insurers, but progress is being made.

In a new report, Reviving the Insurance Core Systems Business Case, Celent continues its research into the topic of legacy system modernization. The report expands our look at the business case behind every system modernization project, summarizing results of a recent Celent survey and follow-up interviews. It also offers a frank assessment of progress to date.

The report finds that there are disconnects between vendors’ and insurers’ views of modernization projects, their inherent challenges, likelihood of success, and benefit areas. It also finds that respondents identify culture change as a major roadblock to systems modernization success.

“Specific technologies have definite 'fashion' cycles. Something that is in today can be out tomorrow, or maybe the day after,” says Craig Weber, Senior Vice President of Celent's Insurance Group and coauthor of the report. “But legacy modernization has been and will continue to be high on the agenda for at least the next 10 years. As an industry, we're making progress addressing legacy issues, but there's lot of work to be done.”

“Insurers should think of core system replacement as a culture shift, not simply a new technology. Modern core systems force insurers to focus on business problems and rethink traditional processes, roles, and business goals. It’s almost like going back to the days of process reengineering,” adds Karen Monks, Analyst with Celent’s Insurance Group and coauthor of the report. “This level of change requires buy-in both across and up and down the organization.”

This report offers a framework for tackling the issues surrounding unrealized business cases for system modernization projects.

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