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Reality-Checking the Evolution in Core Insurance Systems

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15 April 2010
Michael Fitzgerald

Abstract

Insurance companies have a long history of leading edge innovation in information technology. Unfortunately, that history was long ago. Early investment in computing power has left the industry with a massive amount of valuable intellectual capital codified in legacy systems. Few have the luxury of starting over, so most companies must deal with the yoke of legacy infrastructure.

A new report, Reality-Checking the Evolution in Core Insurance Systems, examines how can insurers and vendors can best partner to effectively deal with these real-world constraints. A research panel of over 30 insurers and a facilitated workshop-style discussion with CIOs identified practical steps that can be taken to increase the value realized throughout the supply chain. A continuum is presented that outlines how the relationship between a provider and a client can vary between strategic and tactical, reactive and proactive. There was a consistent message from the panel that more value can be gained through activities which move the partnership toward strategic issues in a proactive manner.

“There is a massive amount of valuable intellectual capital codified in the legacy systems that are in operation at insurance companies,” says Mike Fitzgerald, Senior Analyst with Celent’s Insurance Group and author of the report. “However, legacy environments have proven to be inflexible and unresponsive to a quickening business pace and increasing distribution complexity. In the day-to-day world of the insurer, this must be addressed, and vendors who assist with the transition will be highly valued.”

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