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Digital Transformation in Insurance

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26 April 2018
Michael Fitzgerald Niall Williams

Survey results detail the current state and way forward for digital transformation in insurance.

Key research questions

  • What is driving insurance digital transformation?
  • To what extent are core insurance functions being transformed through digital efforts?
  • What are the results to date for digital transformation in insurance?

Abstract

Customer-centricity, product simplification, the increasing use of algorithms, and digitization continue to pressure firms to change. In response, insurers are investing in digital transformation.

These results of a Celent survey guide insurers regarding their efforts. What business outcomes are guiding transformation priorities? How are insurers organizing to deliver digital? Which barriers block progress, and which are more substantial than others?

Customers are demanding a level of interaction which requires digital technology and digital business processes. What steps are insurers talking to deliver their digital transformation?

To evolve their business and technology models, insurers are investing in digital transformation. These are early days, and important questions remain to be answered. What business outcomes are guiding transformation priorities? How are insurers organizing to deliver digital? Which barriers block progress, and which are more substantial than others?

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