Standing Out in a Bland World: Separating Yourself with Customer Experience

Examples of digital customer service are everywhere today: you can deposit a check at a bank, track the delivery status of a package, or hail a ride with your phone. However, within the life insurance market, very few digital revolutions have happened in customer service. Yet, the challenge of digitally revolutionizing customer services presents opportunities. New tools exist that can increase the quality of customer interactions and deepen customer relationships. Technology is being relied on more and more to enable customer service and enhance the customer experience. Organic growth and customer retention continue to be paramount for insurers. During this webinar Celent Analyst, Karen Monks and Celent Senior Analyst, Colleen Risk, will discuss the outcome of a recent survey of life insurance carriers regarding current and future customer service trends and strategies for using technology in customer service.

This webinar is open to Celent Clients only. If you are not a Celent Client, and are still interested in attending or learning more about becoming a Celent Client, please contact Chris Williams .