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First Impressions Matter - Understand Your Customer

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7 December 2017
Webinar
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The way consumers shop, buy and use financial services is changing along with ever-increasing expectations. Despite shopping online, many customers still buy financial products in the branch. Finovate and Quadient invite you to attend our 30-45 minute webinar to learn why an inviting onboarding process for customers is no longer optional.

During this webinar, Bob Meara, Senior Analyst at Celent will discuss:

  • Why omni-channel customer onboarding is needed
  • Where many onboarding processes fall short
  • What’s a bank to do: 4 recommended steps to achieving omni-channel delivery

Focusing on Financial Institutions, Andrew Stevens, Product Marketing Manager at Quadient will discuss the importance of putting the customer at the center of your onboarding journeys in face-to-face environments, and how this method will delight your customers.

Event details

Industry
Retail Banking
Geographic Focus
Asia-Pacific, EMEA, LATAM, North America
Format
Webinar