HSBC and Celent Webinar | Tailoring the Customer Experience: External Forces Impacting Corporate Digital Channels (Two Sessions Available)

Celent and HSBC have teamed up to provide the financial services industry with a regular stream of research reports, exploring the key issues that the industry faces. The report series focuses on the importance of carefully managing the impact of external forces in several critical areas including digital delivery channels, liquidity management, financial supply chain dynamics, and non-bank financial institutions.

Join us for a joint HSBC and Celent live webinar which supports our next report in the HSBC Corporate Insights series, “Tailoring the Customer Experience: External Forces Impacting Corporate Digital Channels”. Serving the corporate client segment brings additional complexity to designing an approach for digital channels. Each corporate client has a unique set of business and technology requirements based on their treasury management organizational structure, geographic footprint, and treasury technology sophistication. In this webinar, Nadya Hijazi, Global Head of PCM Ecommerce, HSBC along with Patricia Hines, Senior Analyst with Celent’s Banking practice, discusses the impact of innovation on corporate clients and their online security while looking at other external forces affecting corporate digital channels.

“Although digital corporate banking channels are just one component of a complex treasury technology landscape, it is a critical one,” says Hines. “Celent believes that corporates maximizing the efficiency and transparency of digital channels today are enabling and preparing themselves for innovative technologies for the future.”