BankWorld Digital Banking & Payments Platform

BankWorld, offers banks and financial institutions to optimize customer journeys across the broadest channel mix including mobile, internet, SMS, USSD, ATM, Merchant POS, Agents, Chatbots and channel APIs.

The platform uniquely offers three solution stacks:
1) Digital Banking (Retail, Business, Agency)
2) Digital Wallet (Wallet Banking, Cards for Wallet and Agency for Wallet)
3) Payments Hub (Card Issuing, ATM Driving, Merchant Acceptance)
This significantly lowers costs and accelerates the time to market for new products and services, making it easier for banks to innovate and support multiple customer segments.

The platform is core agnostic and is fully interoperable with all payment rails and supports various deployment options, including cloud-ready environments. This ensures seamless integration into any existing infrastructure.

BankWorld’s out-of-the-box solutions minimizes time to market and saves vital resources. Our agile platform allows for rapid product and service development through highly configurable, low-code digital tooling, enabling financial institutions to adapt quickly to changing market conditions.

Our platform is built with an open architecture, supporting integration with third-party services and ecosystems, while leveraging advanced analytics to provide real-time insights that improve decision-making and operational performance.

BankWorld aligns with global trends and helps banks succeed in a digital world by ensuring full compliance with local mandates and regulations.

The Key features are:

Microservice Architecture:
CR2’s BankWorld platform is built on a microservices architecture, making it modular and scalable. This allows banks to deploy, manage, and update individual services without disrupting the entire system, ensuring flexibility and faster innovation.

Flexible Deployment Options:
The platform supports multiple deployment options, whether in the cloud, on-premises or in a hybrid setup. It also allows for multicloud strategies, giving banks the flexibility to choose the best infrastructure to meet their specific needs. BankWorld’s architecture ensures that banks can scale easily, remain agile, and adapt quickly to changes in the digital banking landscape.

Single Platform Approach:
The platform integrates Digital Banking (Retail, Business, Agency), Wallets, Payment Hub (Card Issuing, ATM driving and Merchant acceptance) into one unified platform. This eliminates the need for separate solutions for different banking segments, streamlining operations and reducing complexity. BankWorld allows banks to license only the products they need while maintaining the flexibility to scale as their requirements grow.

Omnichannel Interoperability:
CR2’s BankWorld platform offers a seamless experience across all channels. Customers can start a transaction on one device and complete it on another.

End-to-End Customer Lifecycle Support:
With off-the-shelf solutions readily available, banks can deploy new services faster and stay competitive in the rapidly evolving financial landscape.From streamlined digital onboarding to proactive engagement, BankWorld equips banks with the tools to attract, onboard, and nurture customer relationships. By seamlessly combining self-service convenience with integrated assisted support, the platform ensures customers receive the help they need without leaving the digital environment.

API First Architecture:
The platform supports easy integration with best in class third-party applications in the industry. With our pre-integrated partner ecosystem, banks can quickly expand their services without long setup times or high costs, giving them the flexibility to grow and adapt.

Co-Innovative Partner:
We continuously innovate to help banks enhance customer acquisition and payment experiences.To name a few, our platform integrates advanced features like OCR and biometrics for seamless KYC and quick onboarding. In payments, we’ve added security through tokenization, enabling banks to offer tap-and-pay services, alongside native QR code capabilities and much more for flexible payment options. Our ChatWallet feature allows customers to perform banking transactions directly through messaging apps, enhancing accessibility and user engagement.

The key benefits of the platform are:

Single Platform to reach Retail, Business and Agency Banking segments:
CR2's platform serves retail, business and agency banking clients across all channels on a common platform.

Cost Effective Integration:
Our platform can integrate to any banking environment without the need for costly and time-consuming changes. The platform is agnostic to the incumbent banking environment with proven integration to a wider number of core and middleware systems. We reduce time to market due to our proven track record of successful delivery and well proven integration framewor. We can hit the market within 12 weeks for a standard off the shelf solution. Our platform supports the unique legacy technology demands in emerging and developing markets (e.g., USSD and SMS banking), which is not supported by many of our competitors.

Customer Acquisition and Growth:
Quickly acquire new customers with an optimized onboarding process and a range of banking and payment services. Banks can target customers with relevant banking services and payments capabilities, build ecosystems, add third party products, features and services which enrich the overall customer experience.

Improve Operational Efficiency:
Automate processes to minimize manual workloads and operational expenses ensuring faster service delivery and reducing dependence on physical branches. This results in a significant improvement in the bank's cost-to-income ratio.

Customer Engagement:
Leverage data-driven insights to understand customer behavior. Deliver personalized experiences that boost upsell and cross-sell opportunities, support growth, and increase revenue with real-time targeted campaigns.

Enhanced Security:
The platform ensures robust security with encryption, multi-factor authentication and biometric verification. Features like account freezing, real-time transaction alerts, and the ability to report suspicious activity provide customers with peace of mind, allowing them to safely manage their finances and transactions digitally, without worrying about compromising sensitive data.

Adapt to Customer Demands:
The platform is highly configurable with a range of design tools and capabilities, providing banks with the ability to quickly respond to market needs and independently create innovative products and services without any change to the core banking system or additional development effort from CR2.