Overview
TCS BaNCS Digital is an integrated platform that empowers banks and financial institutions to offer the best customer experiences by staying agile, omnipresent & embedded in their customers' daily life journeys across retail, business & corporate banking making it easier for their customers to conduct their daily journeys in their ecosystems.
TCS BaNCS Digital brings business solutions for the customers & their office organization, Bank's relationship managers to conduct the business processes end to end Digitally for their needs for managing their assets, liabilities and managing the movement of the money among their accounts to the accounts of third party. TCS BaNCS Digital is a highly secured platforms & leverages APIs integrated into the Ecosystems in which the customers thrive and add value through mass customization leveraging Data, AI/ML into the customer experience.
Key Features
1) TCS BaNCS supports the following key banking-specific engagements in retail banking apps through rich UI/UX capabilities:
a. Client Onboarding & Offboarding
b. Product Origination (Individual, Wallet Accounts, Minor, Joint Account, Family/Group Accounts, Personal Loans, Debit, and Credit Cards)
c. Transactions and Client servicing - Overdrafts, Loans, Deposits, Payments, Bill Payments, Standing Orders, Cheque Books, Manager's Cheques
d. Value add - Integrated Loyalty, Rewards & Cashback, PFM
e. Multi-Channel Alerts & Notifications
f. Retail Customer Services/Servicing Requests
g. Equity Trading
h. Wealth Management
For Business and Corporate Banking clients, the following are supported
a. Client Onboarding
b. Product Origination (Business Accounts, Merchant Wallets, Cards, ODs, Loans, Deposits, Trade Services)
c. Client servicing (Overdrafts, Loans, Deposits, Payments, Standing Orders Bill Payments, Payroll Processing, Payables, Cheque Books, FX, Guarantees, Letters of Credit, Invoice/cheque discounting)
d. Value add - Integrated Business Finance Management (BFM), Corporate Cards, Insurance, Limits & facilities
e. ESignatures
f. Multi-Channel Alerts & Notifications
g. Multi-Director Profiles
2) The following channels are supported
Smart Phone
Browser
Foot-on-the-street Apps
Branch
Wearables
Chatbots/ Virtual Assistants
Advisor (RM)
Apps for Beneficial / Proxy Owners
3) As a true Omni-Channel capability, All the above features (as in (1) above), have a bank employee-facing version. Additionally, System Administrator capabilities, Limits for Controls features are exclusively available on the Employee-facing version
Key Benefits
Some of the benefits that customers get by utilizing TCS BaNCS Digital are: 1. TCS BaNCS Digital is a single comprehensive platform that caters to multiple segments like retail, business, corporate. 2. A personalized user experience for superior customer engagement 3. A vibrant and growing TCS BaNCS Marketplace with 100+ partner offerings which help a faster GTM and power innovation strategy of the banks. 4. Promotes efficiency to enterprise user through a single integrated platform, with realtime data processing capability and data availability 5. Availability on cloud, provides flexibility around capex for customers 6. Comes with multi entity, multi-currency, multi country operations 7. Future ready solution built with latest technology and modern architecture. 8. Support for a native Content Management System & Customer Data Platform. 9. True Omni Channel Experience – Provide data consistency and enable customers to commence, continue and complete transactions across channels. 10. A secure application design to gain customer trust – Adhere to secure application guidelines recommended by OWASP and support multiple protocols such as OAuth and SAML