Overview
Too often, financial institutions face the challenge of siloed anti-fraud systems and operations with little-to-no cross-functional or departmental communication.
For fraud prevention to be effective in delivering the perfect balance between fraud prevention and customer experience, the enterprise must be connected and working in harmony via one final orchestration layer that connects and manages your point systems, such as anti-fraud.
fcase is the method of connecting fraud tools and related systems via one single, closing the gaps between anti-fraud, cyber, customer services and beyond. The combined central fraud layer streamlines fraud operations, powers fraud automation, manages the customer journey and improves fraud prevention effectiveness.
Key Features
- Journey-time orchestration
- OmniChannel Case Management
- Threat-centric cases
- Centralised reporting
Key Benefits
Manages the customers risk and trust journey from one platform
Delivers centralised fraud investigations
Centralised fraud reporting
