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Sapiens Digital Experience

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Overview

The Sapiens Digital Experience offers an end-to-end, holistic and seamless digital experience for P&C customers, agents, brokers, customer groups and third-party service providers. The Digital Experience ensures full journey configurability, flexible user interfaces, and onmichannel availability.

Digital Experience is comprised of several components.

  • DigitalSuite is comprised of innovative digital solutions and content libraries to facilitate diverse customer journeys, offering the ability to quickly create simple, persona-based journeys for customers.. Designed to address rising customer expectations for modern service experiences, it provides carriers with the tools to react to market changes, supporting flexible interaction with dynamic APIs.
  • The Digital Engagement Layer is a dynamic digital engagement and enablement platform which is flexible and agnostic, offering out-of-the-box templates and visual components for client and agent portals, as well as service providers, that are designed for usability.
  • The Digital Hub provides open API layer based on micro service architecture and pre-integrated with Sapiens’ P&C core system. Theopen-communication, API-based platform enables carriers to interact with their ackoffice systems as well as other ecosystem technology providers and business partners.

Key Features

  • Provide complete omnichannel digital platform for insurance companies (focused on insurance business)
  • Scalable, Cloud based solution
  • Digital eco-system – pre-integration with InsurTech and other partners
  • Open API economy
  • Marketplace for commonly used digital components
  • Quick launch of new services & technologies, deploy as you develop
  • Dynamic, simplified digital data model

Key Benefits

  • Speed to Market – business user tools to configure customer journeys
  • Speed to Value – pre-built content and customer- centric architecture
  • Flexibility – integrate to any system through open, digital APIs
  • Lower Cost of Ownership – take advantage of our pre- selected, certified partner ecosystem through Sapiens PartnerHub
  • Scalability and Speed – cloud choice (AWS or Azure) for scalability and speed
  • Faster Decision-Making – business intelligence and predictive analytics to fuel insurance decision making

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SOLUTION OR SERVICE TYPE
Insurance Digital Platforms
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