Salesforce Insurance: Claims Management (2023)

Salesforce Claims Management is a module of the Salesforce Digital Insurance Platform. It enables insurers to personalize the policyholder experience and manage the entire claims lifecycle, including first notice of loss intake that drives auto adjudication, reserve management, payment and more. Insurers can seamlessly integrate claims interactions with customer journeys on the Salesforce Customer 360, and easily connect to an expanding ecosystem of applications.

Omnichannel FNOL; Claimant-Initiated Auto-Adjudication; Provider-Initiated Auto-Adjudication; Claims Adjuster Desktop; Expense Management; Integrated Document & Image Management

Enables insurers to rapidly transition their digital claims capabilities with customer-centric digital omnichannel claims management resulting in faster time to value, increased efficiencies, and more personalized customer experience. Key benefits include: - Customer-Centric: A 360-degree view of every policyholder enables insurers to deliver seamless and personalized digital claims experiences. - Automated: Policyholders can submit claims in any channel and have them processed automatically while adjusters can address their claimants from a single view for increased speed and efficiency. - Omnichannel: Enables adjusters and claimants to communicate instantly anytime, anywhere, and offer quick help through self-service tools. - Flexible: Can be deployed as part of an end-to-end solution, or digital capabilities can be integrated with existing core claims systems. - 100% Cloud-native, no/low-code solution for fast time to value.