Overview
Cyberbank Digital is an advanced digital banking engagement solution that empowers financial institutions to deliver exceptional, digital-first customer journeys across web and mobile applications. It allows FIs and non-FIs to deliver personalized customer journeys across all devices.
Key Features
Our next-generation Digital Banking solution is:
Built on a composable, microservices-driven architecture designed to evolve with your bank. This allows the FIs to modularly assemble and customize services based on current needs and future innovations without overhauling the entire infrastructure. FIs can effortlessly integrate or swap components to stay ahead in the rapidly evolving market. FIs can scale with granular control, increasing resource efficiency and ensuring meaningful customer experiences.
Designed for the cloud from the ground up, our solution provides on-demand scalability, ensuring banks can handle spikes in traffic, expand operations globally, and maintain top-tier performance and availability. Our cloud-native approach maximizes operational resilience and optimizes costs through pay-as-you-grow models.
We empower banks with a white-label API, enabling seamless integration with FinTech ecosystems, third-party apps, and legacy systems. This means that you can continuously enhance your service offerings, providing customers with innovative solutions and the ability to integrate with any third-party application, whether fintech or regulatory.
It prioritizes customer-centric design, allowing banks to deliver an enhanced multichannel experience with seamless transitions between mobile, web, and in-branch banking. This consistent digital experience helps increase customer engagement, loyalty, and overall satisfaction.
We offer industry-leading security embedded into the very fabric of our solution. Our solution doesn't treat security as an add-on but as a foundational element, continually updated in line with global regulatory standards.
Recognizes the importance of a cohesive front-end experience in banking. It can provide just the backend and APIs or the CX layer, offering flexibility in building bespoke customer experiences while keeping backend functions standardized and secure. Banks can experiment and adapt the front-end interfaces without affecting core backend operations.
It provides banks with an authentic multichannel experience, enabling customers to interact seamlessly across all digital touchpoints. All channels are interconnected, ensuring continuity and providing a consistent, engaging experience that drives customer satisfaction.
Our platform is an innovation hub continually updated with the latest technological advancements. This ensures that your bank is always ahead of the curve, ready to adapt to future trends and challenges without costly, time-consuming overhauls.
Key Benefits
Our solution is built to address the evolving needs of retail and commercial financial institutions. It offers a uniquely flexible and scalable solution that enhances customer satisfaction and operational efficiency.
Experience Control and Flexibility: Cyberbank Digital separates UI and UX from the API foundation, allowing financial institutions to create custom user experiences that cater to diverse customer demographics. By leveraging our API-centric model, banks can enable hyper-segmentation and rapid deployment of targeted customer journeys without relying on slow vendor ticketing systems. This flexibility is crucial for marketing and analytics teams looking to deliver branded experiences that resonate with specific segments, such as frontline workers or small business owners.
Journey-Based Experiences: Our microservices product empowers financial institutions to design and implement specific customer journeys, ensuring that every interaction is tailored to the customer's unique needs. This journey-based approach enables hyper-segmentation, allowing businesses to move at the speed of the business case rather than being hindered by traditional IT constraints. Whether catering to retail customers or small businesses, Cyberbank Digital allows banks to dynamically adjust customer journeys, ensuring each customer receives a personalized and relevant experience.
Unification for Retail & SMB Banking: Cyberbank Digital offers a unified solution where customers, whether they are small business owners or personal banking clients, can view and manage all their accounts in one place. This unification addresses a common pain point in the industry—the lack of a single sign-on for retail and SMB accounts. For example, a contractor who manages personal and business finances can seamlessly navigate between accounts, enhancing their overall banking experience and improving satisfaction.
Operational Cost Reduction: By streamlining the management of multiple deployments across different teams, Cyberbank Digital significantly reduces operational costs, one of the banks' largest expenses. Our solution eliminates the need to maintain separate retail and SMB banking systems, allowing banks to update and manage all applications simultaneously. This efficiency accelerates the rate of innovation and frees up resources to focus on strategic initiatives, benefiting finance, operations, and IT teams alike.
Seamless multichannel experience: Cyberbank Digital delivers a consistent and frictionless user experience across all digital touchpoints—web, mobile, and in-branch applications. This omnichannel approach ensures customers can engage with their bank anytime, anywhere, increasing customer retention and satisfaction scores. By providing a unified experience, banks can reduce customer frustration, improve Net Promoter Scores (NPS), and enhance loyalty.
Unified banking ecosystem: Cyberbank Digital integrates all banking services into a single, cohesive solution, eliminating silos and streamlining operations. This unified approach reduces redundancies and enables faster time-to-market for new services, allowing banks to respond to market changes swiftly. Banks can enhance value delivery by offering a seamless ecosystem while lowering operational costs.
Innovative and secure solutions: Cyberbank Digital incorporates cutting-edge technologies like intelligent automation (SDLC) while maintaining the highest security and data protection standards. This combination of innovation and security enhances the bank's competitive advantage, differentiating it in a crowded market. A strong focus on security builds customer trust, leading to higher retention and reduced churn.
Product-led growth: Cyberbank Digital shifts the focus from merely providing services to creating a product-led growth strategy, where the solution becomes the primary vehicle for customer acquisition and retention. By delivering an exceptional user experience, the solution reduces customer acquisition costs and supports sustainable growth, allowing banks to scale effectively without proportional increases in operational expenses.
Frictionless onboarding: Cyberbank Digital's key feature is simplifying the onboarding process, reducing barriers to entry, and improving early customer engagement. An intuitive design and clear guidance ensure higher conversion rates, as fewer customers drop off during onboarding. This also leads to reduced customer support costs, as a straightforward onboarding experience requires less intervention from support teams.
Trust and transparency: Cyberbank Digital is built on transparency and trust, ensuring customers feel confident in their data's security and ethical management. This focus on trust builds long-term customer loyalty and ensures compliance with regulatory requirements, minimizing the risk of costly fines and reputational damage.