Overview
ACE is RDT's process orchestration software that automates insurance workflows, without the need for major system overhauls or complex transformation projects. By incrementally integrating advanced automation technology into existing processes, ACE reduces processing times, eliminates bottlenecks, and enhances accuracy. The platform empowers insurers, MGAs and TPAs to deliver faster responses and superior service by creating personalised workflows that balance automation with human input. ACE’s adaptable software scales effortlessly, ensuring agility and equipping your operations to handle any scenario.
Today, ACE automates claims processing for Markerstudy and Somerset Bridge and powers complex workflows for repair, recovery, indemnity, total loss, and personal injury in motor insurance.
Key Features
Accelerated Claims Processing with ACE
ACE offers out-of-the-box functionality tailored to insurance, featuring accelerator workflows and industry-specific integrations. With flexibility for customisation, ACE allows you to create and optimise your own workflows.
ACE includes core claims workflows ready to use from day one, such as:
Indemnity
ACE automates the assessment, validation, and payment of claims where policyholders are entitled to compensation for covered losses and damages. By streamlining the indemnity process, ACE enables faster, more cost-effective claim handling while minimising the risk of errors and delays associated with manual processing.
Recovery
ACE automates the recovery process, including the identification, validation, and pursuit of responsible third parties to recover costs. This improves efficiency, reduces costs, and maximises recovery rates, ultimately enhancing profitability and delivering better service to policyholders.
Repair
ACE's repair workflow automates the process of instructing, assessing, approving, and managing vehicle repairs, keeping customers informed at every stage. Insurers benefit from reduced manual effort, improved accuracy, and faster claims resolution, ensuring customers get back on the road as quickly as possible.
Total Loss
Leveraging key partner integrations, ACE automates the total loss claims process, streamlining every step from claim initiation to settlement. With the ability to process many claims on the same day, insurers can expect fewer errors, less manual administration, faster processing times, and enhanced customer satisfaction.
Personal Injury
Through integration with Verisk’s Claims Outcome Advisor (COA), ACE automates personal injury claims, increasing efficiency and accuracy while reducing the risk of errors and delays. This leads to quicker, more cost-effective resolutions and better outcomes for both claimants and insurers.
API Integration
ACE integrates seamlessly via API, enabling smooth collaboration and compatibility across both modern and legacy platforms. This ensures control over interactions across disparate systems and various lines of business.
Examples of 3rd-Party Integrations:
Copart
CRIF
DVLA
Verisk Claims Outcome Advisor (COA)
Vizion
Key Benefits
Accelerate complex processes
ACE accelerates the shift from repetitive, labour-intensive tasks, to efficient digitally led, human in the loop claims workflows. This transformation enables claims handlers to focus their time entirely on more value-added complex tasks.
Empower business users
ACE equips users with intuitive drag-and-drop workflow construction, integrated BPMN capabilities and comprehensive tools for process optimisation. Business users can customise workflows, adjust variables, conduct A/B testing, perform data mining and generate insightful reports.
By automating tasks, ACE significantly boosts productivity, allowing teams to focus on strategic objectives.
Artificial intelligence
ACE can harness data from external sources, creating a living system capable of self-learning and continuous improvement. Thousands of data points are at your disposal, as the system meticulously records every decision made, allowing it to learn and adapt. This wealth of data could serve as the foundation for the initiation of an internal AI program, further enhancing the system's capabilities and driving innovation within the organisation.
Unlock digital transformation
Dream big but begin with a measured approach. Our journey towards digital transformation starts here, integrating intelligence into workflows one step at a time.
Leverage ACE to empower anyone in your business in drafting new processes, while its data insights uncover inefficiencies, cost factors and opportunities for enhancement along the way.
