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Appian Connected Underwriting for P&C

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Key Features

Choose one or all modules of the Connected Claims solution to address a Property and Casualty or Life insurers unique needs:

  • Customer Service - Gain a centralized view of claims from all CRMs and legacy systems, delivering actionable information and enabling seamless communication for a best-in-class customer experience.

  • Claim Operations and Settlement- Provide custom workflows for different user personas and streamline processes to speed time to close, reducing expenses and increasing satisfaction.

  • Fraud Case Management - Optimize fraud case management with a unified view and full control of all potential fraud alerts for SIU teams.

  • First Notice of Loss (FNOL)- Facilitate efficient and intelligent claims intake, improving customer experience and reducing operational costs.

  • Litigation and Recovery Management - Deliver visibility into potential subrogation and litigation, while enabling adjusters and external legal/recovery teams to collaborate across multiple channels.

  • Continuous Improvement Analysis - Understand the data behind claim performance to identify the ideal processes based on facts.

  • Field Inspections - Conduct comprehensive field inspections with intelligent scheduling and a dedicated mobile app.

  • Loss Intake - Facilitate efficient and intelligent claims intake, improving customer experience and reducing operational costs.

Key Benefits

  • FASTER CLAIM SETTLEMENT: A holistic view of data from all systems, plus omnichannel intake capability and pre-built claims journey.

  • HIGH FLEXIBILITY AND AGILITY: Add new lines of business through self-service configurations, and customize the claims journey for any LOB.

  • SUPERIOR CUSTOMER SERVICE: Appian Connected Claims brings a 360 degree view of the customer and their data, and pairs easily with Amazon Connect, an easy-to-use omnichannel cloud contact center for voice, chat, and task management.

  • PREVENT FRAUD: Optimize fraud case management with a unified view and full control of all potential fraud alerts for special investigative unit (SIU) teams.

  • UNIFIED DATA: Easily integrate with existing claims and policy systems to gain full visibility into the claims lifecycle in one dashboard.

  • STAY AGILE: Dramatically reduce time and cost to implement with the speed and power of the Appian Low-Code Platform.

Product/Service details