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Intelligent Investigation (Digital First Contact)

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Overview

First contact made easier

Reduce cycle time and eliminate phone calls. Intelligently reach out to all parties digitally to gather accurate information, assign services, and more.

Key Features

Step 1: Hand off

Simply hand off the claim to Assured, and we’ll take it from there. Assured offers a variety of methods to submit a claim, from manual PDF upload to fully automated API.

Step 2: Reach out

No phone calls necessary! Assured will reach out to all of the individuals associated with the claim digitally via SMS or email.

Step 3: Get results

After Assured has gathered the information, we’ll report back to the adjuster with a data-rich report.



1. Hand off the claim

Assured offers a variety of methods to submit a claim, from manual PDF upload to fully automated API-driven connection.

2. We’ll reach out

Assured will reach out to all of the individuals associated with the claim digitally via SMS or email.

3. You get results

We’ll automatically gather the information. When finished, we’ll report back to the adjuster with a data-rich report.

No more phone tag

Today, following up with claimants, witnesses, and other involved parties is highly manual. It requires multiple phone calls to gather more details and fill in the blanks, a process that is both inefficient and imprecise.

Introducing digitized first contact

With Assured, first contact is automated and digital. Simply hand off the claim and we’ll digitally follow up with claimants, witnesses, and passengers to ask questions, gather documents, assign services, and more. Once complete, we'll report back with a summary of everything we've learned.