Overview
eviid Assist
Enabling the customer to self-serve using photo/video/data capture or 2-way livestream to take control of the data capture.
eviid Interview Live
Wherever face-to-face communications need to be recorded & evidenced, the media & data needs to be verified from creation to sit in a compliant process.
Key Features
eviid Assist:
• See what the customer sees instantly via Live or self reported data/media.
• Live Call, Photo, Video & Form-Fill
• Evidential Quality, GPS/Metadata
• Bandwidth Indicator
• Compression – 6/7 mb per min
• Encrypted
• Secure
• Compliant
• Basic form-fill such as Statement of Truth with signature fill – All forms built within the Media Hub.
• Bookmarking from desktop, along with control of zooming & flash.
• SMS/Email Invitation to a branded, white labelled App.
eviid Interview Live:
• Conduct remote & evidential interviews
• Desktop & screen-sharing for the likes of Google Maps or Documents
• On the spot recorded, evidential communication
• Secure Sharing of recording with 3rd parties (no loss of control & data integrity)
• Discreet bookmarking
• Compliant, Secure, Evidential
• Multi-party functionality for the likes of translators
Key Benefits
- 15.7% reduction in claims spend for validated claims compared to policy holder estimates.
- 40% Walkaway on technical content claims
- 90% of referrals successful
- 87% of technical assessments via Assist completed in 24 hours
- Removing the need for physical visits, while still ensuring security and compliance, eviid Live can reduce the cost associated with interviews by up to 70%
