RDT Claims Management Software

RDT's claims management software handles relationships with millions of insurance customers and is used by numerous businesses including Markerstudy Group, Coop Insurance Services Limited, RAA (Australia), KGM, Somerset Bridge and DCL as well as Third party Administrators.

With robust capabilities and user-friendly interfaces, our platform empowers you to manage claims with greater speed and precision. Our adaptable system includes crucial functions such as FNOL/ENOL, fraud detection, payment processing, omnichannel communication, workflow automation, and audit trails.

Furthermore, our in-house ACE software offers full automation of claims processes, resulting in substantial cost savings in the multimillion-pound range. This automation paves the way for business growth without the need for expanding headcount.

• FNOL/ENOL
• Fraud detection
• Payment processing
• Document handling
• Enhanced workflow
• API enabled
• Pre-integrated ecosystem partners
• Audit trails

• Integrations into repair and salvage providers provide upto date information with regards to progress saving the handler time logging into third party systems
• Comprehensive API's make it easy to develop digital capablities such as customer or broker portals
• User configurable claims rules provide capability for our users to define their own business logic without the cost of changing code
• Fraud scoring helps insurers fight fraud and reduce indemnity spend
• Automated communications keep customers informed of progress, reducing inbound call traffic and increasing customer satisfaction
• Intuitive FNOL journey makes it easy for claims handlers to log new claims with minimal training
• Identification and flagging of vulnerable customers allow insurers to ensure they are treating customers fairly and evidence this to regulators

Integrate with ACE for Claims Automation

ACE, with its advanced automation capabilities, serves as an intelligent solution to streamline and automate claims processing efficiently. By leveraging ACE, insurers and MGAs can significantly enhance their operational efficiency and accuracy in managing claims.

Today, ACE automates claims processing for several of our largest customers and powers complex workflows for repair, recovery, indemnity, total loss, and personal injury.

ACE seamlessly integrates with the RDT claims management platform, offering a native pairing that optimises the workflow for users. It’s versatility also extends to other industry platforms, ensuring compatibility and smooth integration across diverse systems. This synergy not only simplifies the implementation process but also maximizes the benefits of automation, empowering businesses to achieve higher levels of productivity and customer satisfaction in their claims handling processes.

Speedier settlements

With ACE, straight through processing enables claims to be settled and paid on the same day, ensuring swift resolution and enhanced customer satisfaction. Utilising APIs and a network of pre-integrated ecosystem partners, ACE can integrate with both modern and legacy systems.

• Library of insurance industry integrations
• Out of the box functionality
• Drag and drop workflow construction
• Intelligent, rule-based decision-making

Turbo-charge efficiency

Automate repetitive tasks with our ACE, freeing up time for claims handlers to focus on more complex and high-value activities, ultimately improving productivity and efficiency. By leveraging APIs and a network of pre-integrated ecosystem partners, ACE integrates into any modern or legacy system.

• Implement customisable rules for claim allocation, reserves, and more
• Reduce loss from human error
• Grow your business without increasing head count