Vendors
日本語

Horizn Digital Adoption Platform

Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)

Overview

The Horizn Platform extends across the full bank ecosystem. Horizn’s Employee, In-Branch and Customer Direct platforms are specifically designed to support Customer Digital Readiness across all channels.

Horizn helps banks distribute product knowledge with employees, digital ambassadors, hip-to-hip with customers in-branch, in call centers, direct to customers online, and within marketing activities.

Key Features

Digital demos: Our Digital Demos educate employees and customers about all things digital. Banks are embedding simulators within websites, mobile apps, chatbots, marketing campaigns, online FAQs, and email.

Micro-learning Horizn uses micro-learning methodology; learning through short, digestible content. Complex mobile and digital features are split into small units focused on product features and the desired learning behavior.

Gamification: Game mechanics are integrated into the platform. Gamifying the learning experience supports a healthy competitive culture makes learning fun and drives engagement, adoption, and loyalty.

Reporting dashboard: Executives, managers and digital ambassadors can access reports by branch/call centers and transit productivity. Performance is tracked for learning activity, the number of demos with customers, and shared demos.

Key Benefits

On average, we increase digital adoption by 25% to propel your digital investments.

In six to eight weeks, we get, on average, 85% of the workforce up-to-speed and demoing new products to customers.

Banks have converted 20% of non-digital customers to digital banking and made digitally savvy customers aware of new innovations.

We reduce call center handling times by 45% and increase the number of single-resolution calls.

Product/Service details

SOLUTION OR SERVICE TYPE