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  5. Applying Conversational Commerce to Insurance: Aligning IT to the Machine World

Applying Conversational Commerce to Insurance: Aligning IT to the Machine World

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18 May 2017
Nicolas Michellod
Craig Beattie

Robots and AI can be applied in various insurance domains including customer service and advisory.

Abstract

Celent has released a new report titled Applying Conversational Commerce to Insurance: Aligning IT to the Machine World. The report was written by Nicolas Michellod and Craig Beattie, Senior Analysts with Celent's Insurance practice.

Robots and artificial intelligence (AI) in insurance combine the use of algorithms and machine learning to automatize interactions and processes. This can be applied in various insurance domains including customer service and advisory.

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