Hrvatski Telekom selects AI-based solution by INFORM to monitor and further increase customer satisfaction
22 January 2023
Aachen, Germany
Everyone will benefit
Hrvatski Telekom, Croatia’s leading telecommunications company, opts for RiskShieldScore’n’Action, an advanced AI-based risk assessment system developed by software vendor INFORM, to holistically monitor customer experience and satisfaction. Also well-established in the field of risk prevention for communication service providers, the system offers a single digital decision-making platform to combine data from a wide array of sources. Thus, Hrvatski Telekom will additionally bolster its customer-centric approach with both a holistic score as well as automated processes to help define and execute specific actions in real-time for individual customers.
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