Zenith implements new accident management system to further improve customer experience
ICE InsureTech, part of the Acturis Group, announces that Zenith has successfully implemented ICE Claims.
As the UK’s leading independent leasing, fleet management and vehicle outsourcing business, Zenith provides accident management cover to more than 68,000 vehicles.A key business requirement is to deliver an outsourced solution ensuring minimal involvement by their customer’s contacts and that drivers are provided with a highly personalised, professional and cohesive service.
As part of Zenith’s continued commitment to developing ‘best in class’ solutions, the business decision was made to replace their in-house accident management system.
Their vision for the new system required:
· - delivering an industry leading customer experience;
· - a market differentiator;
· - greater operational efficiencies by streamlining existing processes;
· - a configurable approach which could be adapted to customer specific needs;
· - a future-proof upgrade path.
Zenith reviewed the systems that could deliver against their needs and selected the ICE Claims system from ICE InsureTech. This decision was based on its proven highly configurable functionality, a robust solution and implementation experience, endorsed by customer references, and proven case studies.
The project commenced in November 2017 and the implementation was live on target by end of March 2018.
ICE are now working with Zenith to extend their use of the platform including a new integration to CAPS.
Speaking about the implementation, Ian Thomson, Head of Accident Management, Zenith said: “With ICE Claims, we have a fully integrated system that proactively supports our service delivery through effective workflow management. The ability to manage a claim through the full lifecycle within the system delivers clear visibility of progression and ownership. We have an excellent partnership with ICE InsureTech that will deliver future-proofed solutions, evolving as our business and the automotive sector changes.”