Celent Model Insurer is the premier award available in the insurance industry globally. Celent awards this honor to insurers, reinsurers and MGAs who demonstrate extraordinary results for best practices in technology usage across a variety of areas critical to success in insurance. It is an annual program, celebrating its 19th anniversary in 2025.
For 2025, we will be accepting nominations in five categories: Data, Analytics and AI, Digital and Emerging Technologies, Innovation Execution, Customer Experience Transformation, and Legacy and Ecosystem Transformation.
Submissions for our 2025 program are now open, and will close on January 17, 2025.
We will announce our Model Insurer winners at our flagship Innovation & Insight event on June 18, 2025.
Please be sure to read our FAQs carefully before submitting your nomination. Should you have any questions, please don't hesitate to reach out to modelinsurer@celent.com.
Data, Analytics and AI
Data is now a key source of competitive advantage for identifying profitable niches, managing risk, and improving service. External data sources, data derived from devices, and new techniques for interpreting data are pushing the competitive boundaries for insurers at an accelerated rate. This theme recognizes projects such as:
Digital and Emerging Technologies
Digital transformation is moving from person-to-person interaction toward person-to-machine or machine-to-machine. Emerging technologies are those whose development, practical applications, or both are still largely unrealized and that are often perceived as capable of changing the status quo. Often, emerging technologies are the basis for achieving groundbreaking digital transformations. This theme recognizes projects such as:
Innovation Execution
Celent defines innovation as fundamental changes to products, services, or business models that break existing trade-offs and provide value to the customer. New hardware, software, and network technologies feed insurance innovation. This theme focuses on how insurers implement innovation and recognizes projects such as:
Customer Experience Transformation
Transforming the customer experience is increasingly important to insurers who are looking to differentiate themselves and drive sustainable growth. This category looks at the work insurers are doing to improve the experience for prospects, policyholders, distributors, vendors and other constituents. This theme recognizes initiatives such as:
Legacy and Ecosystem Transformation
Legacy technology can hinder innovation, since insurers must typically offer backward compatibility. Insurers must not only modernize, but also transform their internal systems and how they interact with customers, counterparties, and regulators. This theme recognizes projects related to core system replacement or transformation that leverages new technology and methods (i.e. cloud, APIs, Agile, DevOps). This theme includes all aspects of the application architecture such as:
Interested in learning more about the program?
Visit our I&I Day 2024 hub page where you can watch interviews with last year's winners, hear from our team on the key trends and themes from the 2024 program, and watch our fireside chat between Zilvinas Bareisis, Head of Retail Banking and Payments, and Chunka Mui. They discuss many topics, from AI to climate change to trust, and how financial institutions can embrace, navigate, and shape the changing world.