Overview
Crawford Technologies Inc., is an award-winning, global provider of software solutions and services that helps enterprises optimize and improve the secure and accessible delivery, presentment and storage of their customer communications. Founded in 1995, Crawford Technologies has grown to a group of multiple companies with over 180 employees and has consistently achieved double-digit growth. We provide CCM/CX software and services to more than 1,800 companies worldwide with a focus on Enterprise Output Management, Content Services/ECM and Regulatory Compliance (ADA/S508 Accessibility and document archiving). Our client base includes: 17 out of the top 20 insurance companies; 7 out of the 10 largest banks in the U.S.; 4 of the 5 largest healthcare payers in the U.S.; and Print Services Providers of all sizes worldwide. Our go-to-market strategy is predicated on our simple mission: to help our customers do a better job of communicating with their customers. Our success and extensive experience in providing our software, services, support, and maintenance to our clients is reflected in our +73 Net Promoter Score - considered "world-class" by this independent industry benchmark.
Crawford Technologies flagship solutions include Post-Composition datastream re-engineering and Workflow Automation software and services. These customer communications solutions are provided on multiple platforms to address high volume transactional output, commercial and digital environments. The flagship products, print stream reengineering, transforms and workflow automation tools, provide core post-composition capabilities that help customers transform and optimize all output processes to improve digital CX and operational efficiencies.
Launched in 2019, our eDeliveryNow® platform provides solutions to personalize the delivery of customer communications via a customer’s preferred digital channel while achieving new efficiencies and cost savings. It efficiently transforms customer communications and documents originally designed and formatted for physical delivery into responsive, mobile ready formats. It eliminates the need to recompose print-ready documents or change up-front workflows.
AccessibilityNow® is a complete platform for the creation and management of accessible documents. Providing high levels of automation and integration into any environment, the platform includes software solutions and a wide range of tailored services to meet the document accessibility needs of all organization, large and small, private sector, and governments of all levels. Leveraging AI and automation, the comprehensive AccessibilityNow platform is flexible and supports both the unique processing requirements of high-volume transactional documents as well as static documents to help transform communications into accessible formats, such as WCAG compliant PDF or HTML5, Braille, Large Print, text-to-speech, and more.
Offices are located in: Toronto, Ontario Canada; Brampton, Ontario Canada; Potsdam, NY; Boulder and Fort Collins, Colorado; and London, England.