Overview
OSG JourneyConnectTM is a suite of solutions designed to revolutionize the way businesses engage with their customers through a seamless, digitally native, multichannel approach.
The OSG JourneyConnect Suite encompasses a comprehensive range of communication solutions and services, integrating print and digital channels. The primary focus is to ensure businesses can reach customers wherever they are, providing a consistent and engaging experience across all touchpoints thereby servicing the customer at the point of need.
What sets the OSG JourneyConnect Suite apart is the inclusion of Predefined Journeys—a series of preset communications designed to provide communications for standard journeys across a variety of industries, as well as transform transactional touchpoints into native digital experiences.
Key Features
- Multichannel communications - providing customer choice in a variety of channels
- Predefined journeys - simplified implementation, improved engagement and decreased cost to service
- Tracking & Reporting - giving you the data, insights and trends
- Data - Empowering data-driven decision making and providing a 360 view of each customer
- Delivery Orchestration - process improvement and reduced handling costs
- Self Service - faster time to market and reduced costs
- Payments - reduced Days Sales Outstanding (DSO) and Improved Customer Experience (CX)
Key Benefits
Delivering Value Based on your Goals:
- Reduced time to market
- Improved digital adoption
- Reduced Day Sales Outstanding (DSO), revenue cycle management, cost to service, cost to collect, etc.
- Reduction in postage costs
