Overview
Infosys BPM insurance practice offers business process outsourcing and platform solutions to clients across Life & Annuity, Property & Casualty (P&C), Retirement Services, Reinsurance and Group insurance segments. More than 2,000 professionals provide middle and back office services in 15 languages to clients spread across the US, Canada, Australia, UK, Europe, Brazil and Asia from 15 service delivery centers. We deliver end to end BPM services across several lines of business and products including Lie, Annuity, Retirements, Commercial, Specialty, Accident & Health, Professional lines, Personal lines, Employee Benefits. Besides the transactional services we support clients on complex and niche activities such as catastrophic modelling, actuarial support, premium auditing, statutory reporting, run off claims support, etc. We perform a full range of business processes across the value chain covering functions like Underwriting Support, Policy Administration, Claims, Risk & Actuarial, Finance, broker management/MGA/Coverholders management services, Reinsurance outwards and inwards, Human Resources and Learning and content development services. Infosys Insurance practice with its deep subject matter experts and enabling functions, services 120+ global insurance clients and all of our clients are marquee in nature and consume a variety of services from onshore and offshore based service delivery teams.
Key Features
We are and aspire to be a company that delivers the value of innovation through digital levers and navigate our clients from where they are to where they aspire to be. Our strong resources with deep industry knowledge along with enabling functions have been able to meet and exceed customer needs. Infosys currently administers 8 million Life and Retirement Policies in the US, 1.75 million Life and Pensions policies in Europe and 32 million policies in Asia. We are focussed on to create products and services our clients in end to end value chain in a manner that they are at “Zero Distance” from our customer needs. Our focussed operations, services below mentioned work types across value chain to our clients: 1. Producer Management - New Business Illustration, Agency Set Up, Renewals and Termination, Commission Calculation, Payments and Adjustments 2. New Business Underwriting - Application Set Up, NIGO Management, Premium Booking and Policy Issuance 3. Contract/Policy Record Keeping - Policy Changes (Financial and Non Financial), Disbursements (Loans, Surrenders, withdrawels, Annuitiztion etc, Inforce Illustration, Billing, Compliant Handling 4. Billing, collections and Disbursements - Reconciliations, Collections, Lockbox, Disbursements, Eschetament 5. Customer Management - New Business Calls, Agency Calls, Inforce Support through all channels of Support 6. Claims and Benefits Payment - FNOL, Acknowledgement and Follow Up, Claims Packet, Process Payments and Maturities 7. Mail Room Operations - Scanning, Indexing, Printing, Mailing, Record Management and Shredding