Overview
Intense Technologies is a key provider of customer communication and other customer experience lifecycle management solutions through its digital business transformation software, UniServe NXT. This platform offers integrated customer communication management (CCM) and digital experience capabilities to help organizations enhance customer experiences, optimize operational expenses, and explore new business models and revenue streams. The key capabilities and functionalities of the company’s AI-based Communication Hub offering include a data management module, a workflow & check maker functionality, advanced encryption, contextual & personalized customer communication and experiences, Customer journey management, low-code development, and master templating.
Key Features
- Communication & Experience Design
- Process mapping & Design
- Campaign management
- Journey Mapping
- Input Processing
- Production & Output Management
- Content Authoring
- Process Automation
- Chatbot
- Governance & Security
Key Benefits
Enhanced Customer Experience
•Interactive, personalized and 1:1 trans-promotional consistent customer communication
•Tracking communications irrespective of distribution channel
•Consistent omnichannel experience
•Comprehensive self-care portal that enables online payments, complaints/ service requests etc.
Reduced Operational Costs
•Unified platform for Omni-channel customer experience
•Reduced manpower and maintenance costs
•Easier change management
•Optimized statement real estate
•Reduced distribution costs
Efficient Cash Flow Management
•Reduction in statement delivery cycles
•Enhanced e-penetration levels
•Electronic distribution of statements
•Enabling online payments
•Tracking of returned invoices
•Low call handling time (reduced costs)
Increased Revenue
•Demographic promotional offers for up-selling / cross-selling
•Increase in revenue generated through targeted third-party advertisements
•Faster revenue realization and reduced customer support costs
•Faster time to market new promotional offers