Navigating the AI Frontier: An Imperative for P&C Insurers in Uncharted Territory

By Andrew Schwartz, Analyst - Insurance

In this era of digital disruption, the danger of inertia for property/casualty insurers is real and imminent. The urgency for businesses to innovate and reinvent is palpable. The challenge is not about whether to act, but how best to navigate the uncharted territory of AI and LLMs, such as ChatGPT. This piece endeavors to articulate the “What to Do” segment of Celent’s flagship report ChatGPT and Other Large Language Models: P&C Insurance Edition setting forth a pragmatic roadmap for C-suite executives and operational leaders.

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