2019/02/26
Stephen Greer, a senior analyst with Celent, said that overall, consumer loyalty to a primary institution is tough to overcome.
“Even if it’s easy to switch direct deposit information and bill pay, consumers aren’t doing it much,” he said. “I think a lot of it has to do with consumers thinking all banks are the same and they don’t really see a differentiation in the products.”
記事 details
Industry
Retail Banking
Media Type
News Articles
Geographic Focus
EMEA, LATAM, North America