Executive RoundTable: Optimizing Your Digital Experience, May 2019

Celent regularly conducts Executive Roundtables for C level executives at insurers in North America. These events are vendor free and led by the insurers. They provide a forum for discussion on topics of interest for both large and small insurers across both life and property casualty. These slides and agenda are from the May 2019 session. The high level abstract for this roundtable is below:

The term Digital is thrown around a lot in the insurance industry. Often it means different things to different people, but the common ground is improving the experience, through technology, of those that interact with your company. That audience is quite broad and encompasses everything from your customers, to your agents, to your employees, and more. In this latest installment in our Roundtable Series, you’ll hear from AM Best on the new Innovation Scoring mechanism. And your peers in the industry will speak about their digital journey. Their successes, their challenges, and everything in between. Drawing from entries in Celent's Model Insurer awards, you'll hear about successful projects that are in production today