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Infosys and Stater: Mortgage BPaaS Solutions

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2020/08/17
Craig Focardi

Supporting Digital Mortgage Transformation in Response to Market Disruption

Abstract

The mortgage lending industry is in turmoil for the second time in only a decade as the coronavirus has increased loan delinquencies and affected the ability to originate, service, and collect on loans in a socially distanced world. Financial institutions need to execute technology and process transformation quickly to adapt to immediate and near-term changes to the lending operating model.

Infosys Ltd. has made strategic investments in residential mortgage technology services, a mortgage servicing platform, and new, AI-driven collections technology. These capabilities will help mortgage lenders in Europe, North America, and Asia adapt, compete, and grow through this period of rising loan delinquencies, new operational risks, and increased contact center volume in an era of social distancing, and digital disruption. In 2019, Infosys acquired 75% stake in Stater, ABN AMRO’s administrative mortgage services provider, which offers services for over 1.3 million mortgage loans to more than 30 mortgage providers in the Dutch market. ABN AMRO retained 25% stake and remains a strategic shareholder.

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