Multi Factor Authentication: Snap Poll for the Celent Executive Panel
Available Only for Members of the NA Celent Insurance Executive Panel
Abstract
Snap polls reflect questions posed by members of the Celent Executive Panel, a group of C level executives in the insurance industry. This question came about from a member who was looking for insights and advice around multi-factor authentication. This deck provides a summary of the responses to a Snap Poll conducted in August 2022 . 31 insurers responded to this survey.
If you are an insurer and are interested in participating and receiving these snap polls, please email kcarnahan@celent.com to verify eligibility.
The question that was posed was:
•What is the status of requiring MFA for agent/broker external sites:
– Complete
– Actively rolling out
– Planning
– Not planned
•What is the status of requiring MFA for customer external sites:
– Complete
– Actively rolling out
– Planning
– Not planned
•What is the status of requiring MFA for internal employee applications:
– Complete
– Actively rolling out
– Planning
– Not Planned
•If not yet complete, do you have a target date for completion?
– Agent/broker
– Customer
– Employee
•What are the biggest challenges you face with external user MFA?
– Use of personal phones
– User experience
– Bots
– Other
•For agents or customer MFA required sites, what options are being provided (choose all that apply):
– SMS text
– Voice call verification
– Email verification
– Google authenticator
– Other
•Regarding your MFA rollout approach – where it is being implemented, are you rolling out
– By state
– By application
– By agent/customer segment
– Another approach
•Any other thoughts that might help this carrier as they put together their strategy?