![Plotting a Course for Competing on Digital Customer Experience](/system/events/logos/163/611/056/default/511398867.gif?1497876252)
2016/09/22
The Blackwell, Columbus
- Cultural implications of the customer experience journey
- Identifying signature experiences to deliver
- Finding the sweet spot for human intervention
- Breaking down system silos to create integrated processes
- Leveraging existing technology investments for superior customer experience
- Speeding up cycle times and improving the flow of information across multiple communications channels
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Geographic Focus
北米