Vendors
日本語
search

CLM Industry Trends Report Series 2019: Part One - The Cost of Poor CX

Email Call back Website
Create a vendor selection project
Click to express your interest in this report
Indication of coverage against your requirements
A subscription is required to activate this feature. Contact us for more info.
Celent have reviewed this profile and believe it to be accurate.
We are waiting for the vendor to publish their solution profile. Contact us or request the RFX.
Projects allow you to export Registered Vendor details and survey responses for analysis outside of Marsh CND. Please refer to the Marsh CND User Guide for detailed instructions.
Download Registered Vendor Survey responses as PDF
Contact vendor directly with specific questions (ie. pricing, capacity, etc)
1 February 2019

The Fenergo CLM Industry Trends Report series culminates the findings of an independent global survey of 250 C-Suite Banking Executives across data, technology, and compliance, within the commercial, business, investment and corporate financial institutions.

The Cost of Poor Customer Experience, the first of three reports, found that poor customer experience during the onboarding process is costing banks $10bn in revenue a year. Exploring the financial and reputational costs of poor CX, this report correlates improving the customer experience to increasing ROI.


In this report, you will also learn:

  • Which Financial Institutions are most at risk;
  • Critical issues facing FIs by region;
  • How a 360° client view paves the way for competitive advantage.

Media

Documents