Document Creation - New added value in customer communication through modern omnichannel platforms
Why Digital First?
Omnichannel communication platforms, which are actually intended to create new value for companies, have important requirements to meet. The provision of multilingual, rules-compliant, barrier-free documents, which are automatically sent on all communication channels available today according to the recipient's wishes, is a key criterion.
This is opposed by the predominant method of document creation in many companies, which is still based on the 8.5x11 or A4 page format as the standard; extremely unfavorable conditions for dispatch via modern electronic channels.
Omnichannel-capable and Barrier-free
Why not create documents from the outset in such a way that they are omnichannel-capable and barrier-free per se and can be output in any language if desired?
The ultimate goal is to make the entire document processing process as convenient as possible for the company despite increasing complexity (personalization, multilingualism, omnichannel capability).
Find out more in the white paper "Turning Vision into Reality: Implementing Digital-First Omnichannel Customer Communication", which is available as a free download above.
