The notion that the customer comes first seems blindingly obvious, but truly executing against that simple saying is an area where many financial institutions have historically fallen short. But new developments – Covid, Big Tech, and Fintech/Insurtech – mean that lip service is no longer sufficient. Financial institutions must deliver exceptional experiences to their customers, in real-time, and remotely. Flawless digital transactions are now table-stakes; the new differentiator is an ongoing relationship. Who’s doing it well, and what technologies are they using to deliver?
Recorded on July 14th, watch our roundtable-style webinar where you’ll hear from Celent experts in Banking, Insurance, Capital Markets, Wealth Management, and Risk Management as they discuss what’s working in their industries and what key technologies are customer differentiators.
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For over 20 years, Celent has helped senior executives make confident decisions around their technology strategies to execute at scale.
As the financial services industry rapidly evolves, there is more complexity, with new regulations, startups, technologies, and applications to stay on top of and prioritize. Celent helps you connect this ever-changing puzzle. We offer objective advice and clarity, backed by a database of thousands of solutions and award-winning global best practice use cases. With real-life domain expertise, we also guide you through the maze of emerging tech in the pursuit of value.
Our people, data, insights, and relationships form the foundation for you to use Celent to make confident technology decisions in financial services.
