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ATM Services

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Overview

Tietoevry ATM Services: a trusted end-to-end ATM platform for all of Europe

ATM owners and operators across Europe face similar challenges, from high management costs and increasing regulatory requirements through to pressure on internal resources and inflexible or outdated data systems.

For over 40 years, Tietoevry has been a market leader in the provision of comprehensive, trusted ATM services in the Nordic markets and Western Europe.

Our vendor-independent, flexible and cost-effective suite of ATM services is used to manage networks totalling more than 12,000 ATMs in twelve European markets. As part of Nordic financial services powerhouse Tietoevry Banking, we benefit from the expertise of 3,600 colleagues across more than 50 countries.


A single platform with multiple delivery models
Our services are cost-effective and scalable, and can be delivered via a range of different models that feature flexible pricing. All services are run through modern Tier III data centers with extensive capacity to ensure robust operations. Our compliance function maintains full alignment with local and international laws as well as industry regulations and guidelines. There are three levels of service as follows:

Core Services: ATM software, switching and administration tools available via SaaS/SaaS+

Managed Services: We work with hardware vendors to monitor clients’ network performance while streamlining cash management, dispute resolution and customer support functions.

Full Outsourcing: We provide our entire range of ATM solutions “as a service” to deliver a reliable, secure, efficient and profitable ATM function for your organization.

Key Features

Multi-vendor strategy for maximum value and reliability
As a vendor-agnostic provider of ATM services, we offer access to a wide range of solutions that can be configured online, from robust security features through to multi-lingual, multi-currency transactions, local and foreign withdrawals and deposits via ATMs, customer account management functions and cardless withdrawals via near-field communication (NFC) or QR-codes. Individual bank services may also be integrated via APIs.


White-label interfaces with advertizing capabilities
Our white- label interfaces enable banks to customize display screens with their branding and to segment screen dialogue according to cardholder types (premium, student, etc). Targeted advertising campaigns can also be included through our advertising agent software tool.


Wide range of schemes supported
We currently support transactions using all major European and international card schemes, including Visa, Mastercard, Diners Club, American Express, BankAxept, Link, Union Pay, JCB, Discover and Dankort.


MICOS – Tietoevry’s efficient ATM Admin tool
Tietoevry’s entire ATM management platform is primed to evolve to meet your business needs and scaleable as your operations grow. Our web-based client interface, MICOS, enables you to administer your ATMs in real time, with access tailored to specific job functions. Features include:

  • Cash management – track flow of funds through multi-currency account ledgers. Administer cash deposits, predict volume and set cash orders. Transaction reconciliation, dispute and chargeback processing. Return count data through CIT monitoring.

  • Real-time monitoring – 24/7 access to performance data and reports, including online, batch and third- party reports. Track transaction volumes, monitor fleet availability and response times, transaction analysis.

  • Remote-control functionality – performance of on-site tasks such as opening, closing and restarts; execute tests and manage cash denominations and maintenance through MICOS.

Key Benefits

  • Comprehensive, vendor-independent, scaleable and flexible ATM services.

  • Multiple delivery models and pricing options through a single provider.

  • Fully compliant services run through robust, modern Tier III data centers.

  • All major card schemes supported across multiple currencies and functions.

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