Voice Banking with Conversational AI

Directlink's Voice Banking with Conversational AI is an AI-powered voice banking platform purpose built for community banks and credit unions. It provides a compliant, best-in-class customer experience through hyper-personalized interactions, all while seamlessly integrating into a financial institution's FinTech ecosystem.

The platform offers the following key features:

• Self-service AI content management
• High-fidelity voices via speech synthesis technology
• Real-time account data access via core-integrated middle-ware
• Data-driven insights and employee-augmented machine learning
• Dynamic call flows and next actions for connecting with live-agents
• Multi-lingual comprehension and speech synthesis
• Extendable to any rules-based customer-process

The platform yields the following key benefits:

• 24/7/365 customer account access by phone
• Automating between 1-in-3 and 1-in-2 calls to contact centers and retail branches
• Reducing average call hold-times for customers to reach-live agents
• Improved security using rigorous multi-factor authentication protocols
• Real-time data access to customer conversation statistics