Overview
Introducing the Mercury Platform: Empowering Efficient Policy, Billing and Claims Management
The Mercury Insurance Administration Platform is a robust and versatile 100% web-based solution designed to revolutionize insurance processing for carriers, MGAs and TPAs. With an array of cutting-edge features and a dynamic partner ecosystem, it ensures seamless and efficient processing from start to finish. The Mercury Insurance Administration Platform is comprehensive, adaptable, and technologically advanced; empowering organizations to optimize their processes, improve customer service, and enhance operational efficiency.
Experience the future with the Mercury Insurance Administration Platform.
Key Features
Client Portal: Provide policyholders with secure access to check policy, billing and/or claims status, request changes, report new claims, and track the progress of existing claims, enhancing transparency and customer satisfaction.
Full Policy Lifecycle, including out-of-sequence processing.
Complete billing/accounting - all aspects of billing, include General Ledger are available.
Claims module - full claims module including a variety of essential capabilities.
Reporting and Business Intelligence modules.
Diary and Notes: Maintain organized and detailed records of activities and communications, ensuring a comprehensive audit trail.
Document Imaging System: Utilize a complete document imaging system integrated into the platform to store, manage, and retrieve critical claim-related documents with ease.
Workflow Automation: Workflow automation and a full workflow system built into the platform to streamline and standardize claims processing, ensuring tasks are completed efficiently and on time.
Payment Options: Offer flexible payment options, including laser-printed checks, digital payments, and electronic virtual debit cards, ensuring swift and convenient disbursements.
Integrated Dynamic Letters and Notices: Generate customized and dynamic letters and notices, streamlining communication with insureds and stakeholders.
First Notice of Loss (FNOL): Streamline the claims reporting process with a user-friendly FNOL system, enabling agents, brokers, and policyholders to report losses quickly and accurately.
Partner Ecosystem: Benefit from an extensive partner ecosystem that includes AI and predictive analytics solutions, enhancing claims processing efficiency and accuracy.
Key Benefits
Straight-Thru quote processing with full workflow capabilities.
Effortless Claims Reporting: Simplify and expedite the claims reporting process for agents, brokers, and policyholders with an intuitive First Notice of Loss (FNOL) system.
Enhanced Transparency: Provide policyholders with a secure Client Portal for real-time access
Effortless Document Management: Seamlessly store, manage, and retrieve crucial documents with the integrated Document Imaging System.
Streamlined Communication: Generate customized and dynamic letters and notices, improving communication with claimants and stakeholders.
The Mercury Claims Platform offers a wide array of benefits, from improved customer satisfaction and transparency to streamlined workflow and enhanced efficiency in claims management, ultimately leading to a more robust and effective claims process for insurance organizations.