Overview
While adapting to the new normal, WNS is focused on delivering solutions that enable our clients to meet customer needs, deliver seamless front, middle and back-office processes, and stay ahead of their competition. Our focus is to manage our clients' core operations while acting as a partner in their transformation journey, driving better customer experience, process improvements, and cost savings through a suite of transformation solutions such as Robotics, AI-driven insights, and consulting-led strategies across the value chain.
Our offering includes a complete range of services from customer onboarding, account servicing to renewals and collections. We provithe de below offerings:
Deposit Operations:
- Customer On-boarding
- KYC Checks
- Processing
- Account servicing
- Account Verification
- Fraud Investigation
- AML transaction monitoring
- Exception Processing
Lending Operations:
- Loan Origination
- Under-writing
- Credit & Compliance checks
- Maintenance
- Default management
Card Services:
- Application Processing
- KYC verification
- Rule Based Decisioning
- Spend Limit Assignment
- Welcome Calling
- Merchant setup
- Account Maintenance
- Query Handling & Resolution
- Billing & Statements
- Replacements
- Payment Processing and Complaint Handling
- Cross-sell / up-sell
- Merchant support
- Settlement & reconciliation
- Dispute identification and verification
- Issuer and acquirer chargeback
Mortgage Operations:
- Origination
- Underwiring
- Processing
- Closing
- Servicing
- Default Management
- Secondary Market Services
Key Benefits
Some of the transformation benefits delivered to various banks and financial institutions through RPA, AI & BPR across the retail banking value chain:
- Savings of over $2M per annum through efficiency benefits delivered in the mortgage servicing unit
- Savings of GBP 1.5 M per annum through efficiency benefit delivered in the mortgage and savings operations
- Savings of over $380K per annum through efficiency benefits in the retail operations
- Savings of over $250K per annum through efficiency benefits delivered in the central branch operations
- Upfront scanning solution to digitize the paper inputs with ~ 30% paper elimination
- End-to-end workflow solution and effective case management solution for back-office operations