Overview
In a claims environment, customer satisfaction requires consistent communication and timely processing of claims, only made possible with an easy-to-use, robust system. As a critical part of the BindExpress Suite, BX-Claims was designed to give internal and external claims professionals immediate web access to verify coverage, review claims records, process payments, and seamlessly communicate with all necessary parties.
As with all other BindExpress modules, BX-Claims offers hundreds of configuration options to customize the processes and requirements needed for your claims organization.
Key Features
Customer/Agent Portal
Robust FNOL
Multi-level Structure – One occurrence with multiple features per coverage type
Coverage Verification at the time of report
Authority Levels enable power users to override coverage issues.
Automatic Initial Reserve per Coverage Type per Line of Business
Automatic or Manual Adjuster Assignment per Feature.
Automatic and Manual Diary
Extensive Claims Notes.
Users can create/generate correspondence documents and letters
Reserves and Incurred Loss Transactions History
Payment Log
Subrogation and Salvage Processing
Claims Reports to Track and Monitor Outcomes and Monitor Processes
Reinsurance Reporting
Many Third Party Integrations
Key Benefits
Supports TPA access to receive assignments and process claim
Configurable Security to control who has access to what
Capability to Upload Document/Photos/Estimates into Claims File
Executive dashboards for analyzing efficiency