Chatbot

Inbenta Chatbot is an online virtual assistant that uses nuero-symbolic AI, natural language processing, natural language lexicons and generative AI to understand customer queries and provide customized responses. It has self-service rates over 90% and is available 24/7. The chatbot can uncover the intent behind each user's question and provide precise, intelligent responses.

The Chatbot product includes the following key features:

• Highly customizable
• Natural language processing and understanding in more than 30 languages
• Well indexed knowledge base to find answers quickly
• Specialist lexicon for your business to understand industry terms and abbreviations
• Machine learning capabilities for continuous improvement
• Conversational ability to engage in discussions about your business
• Integration with platforms such as Facebook and Slack
• Ability to escalate to a human agent when needed
• Dialog Manager to discover the intent behind a customer's query
• Webhooks for performing transactions
• Variables to retain customer information and understand

• Dynamic Workflow Development
• Generative Approach: Inbenta’s chatbots dynamically generate responses based on user interactions. We adapt to various scenarios, providing context-aware answers.
• Customization: Customers can tailor workflows to their specific needs, our platform allows for rule-based customization, ensuring workflows align with organizational requirements.
• Integration with Existing Systems: Inbenta integrates seamlessly with existing tools and systems, enabling dynamic workflow development. Customers can ingest their own content and create custom workflows.