Overview
FNOL/Claims:
By hiring a team that knows how to show humankind at its best … A team that makes policyholders feel that they are both heard and understood … A team that answers the phone and resolves questions without runaround. That team is Covenir.
- Available 24/7/365 for FNOL receipt and claim support -
- Complete claims services for personal and commercial insurance lines -
- Deep expertise in auto and homeowners claims -
- Able to manage most parts of the claim process – from First Notice of Loss to adjusting, settlement and subrogation -
- Available to extend your team during busy times, after hours or for catastrophe response
- Extensive industry experience – all onshore
- Bilingual services available
Customer Support:
By hiring a team that really cares about walking your talk. Here’s what you can expect from Covenir:
- Onshore inbound and outbound services via phone, chat or email
- Scalable support for volumes of 10 to 10,000 calls a month
- Quick resolution without transferring the customer
- Multi-function services in your system, if desired
- Complete service support or supplementation of your team during busy times, after hours or for disaster response
- Carefully scripted service plans to deliver on our clients’ brand promises
- Bilingual services available
Print / Virtual Mailroom:
By deploying a scalable, proven system powered by cutting-edge technology.
Print & Distribution
- Streamline your print and distribution needs with a high-capacity, state-of-the-art, full-service print & distribution center.
- Fully automated print technology applies barcode technology and reference files so every piece of mail electronically communicates its processing requirements.
- Regulatory and proof of mail requirements are fully supported.
Inbound Virtual Mail Room
- Eliminate manual mail handling and workflow challenges for high-volume mail areas like claims, underwriting and return mail.
- Apply intelligent process automation to open, scan and transform every piece of incoming mail into a digital artifact.
- Deliver digital mail artifacts to your staff or upload directly to your systems via an API if desired.
Premium Support:
By partnering with our premium and payment problem solvers. Here are just a few ways we can lighten your load:
- Receive checks and post payments directly to your software via intelligent lockbox
- Resolve payment exceptions, including bill rescheduling, unidentified payments and pay plan requests
- Disburse return premium and claim checks
- Disburse commission reports and checks
- Provide daily and monthly reconciliations
- Work within your banking platform to process chargebacks, positive pay decisioning,
acknowledgements and more - Comprehensive quality control program
- Fully transparent and committed to keeping you informed
- All services 100% onshore
Underwriting Support:
Rely on Covenir to plug into your workflow as needed or every day. Think of us for …
- Processing new business renewals, endorsements, cancellations and reinstatements directly in your system of record
- Generating legal compliance notices as required by state regulations
- Updating electronic and paper policy records
- Responding to policyholder inquiries and requests via phone, email and chat
- Retention or cross-sell campaigns
- Sending required policyholder notices
- Supporting your expansion into a new product line, such as California earthquake
- Servicing both personal and commercial lines – 100% onshore
- Short-term projects and complete book rollovers
- Performing quality control and new business acceptance reviews
Product Sales Advisors:
Our team believes in thoughtful engagement … a consultative approach … asking good questions … carefully listening … and leaving your customers with a feeling of trust and goodwill.
- P&C insurance licensed sales professionals – all onshore
- Dynamic, flexible – able to adapt to client needs
- Ability to rapidly scale to support a carrier’s growth initiatives
- Respond quickly and capably when leads come in – ensuring speed to lead
- Quality workflow processes that focus on speed to close
- Consultative, collaborative approach working within customer-established KPI’s
- Assistance with any part or all of your sales process