Overview
Duck Creek Producer enables P&C carriers to deliver genuinely valuable and satisfying experiences that result in more productive and loyal agents, brokers, and other intermediaries. Duck Creek Producer incorporate extensive persona-based UX research and ACORD-based industry standards into its designs, resulting in tools and workflows that are visually appealing, intuitive, and easy to use. Powered by the Duck Creek Platform, Duck Creek Producer is designed to create operational efficiencies and speed to market with its single point of change capabilities and out of the box integrations to agency distribution channel technologies. Other producer portal vendors lack out of the box, persona specific content and require carriers to perform dual maintenance of their portals and core systems. Unlike those offerings, Duck Creek Producer is ready to support carriers of all lines of business and empower them to efficiently drive change.
Key Features
Duck Creek Producer is a set of technologies that allow carriers to sell their products through the producer channel. These technologies enable access to the carrier’s core systems and facilitate the exchange of information between carriers and producers. Below are the components available with Duck Creek Producer:
Producer:
-Server and Configuration Tools (Author and Page Builder) allowing for single point of change for DCT customers
- Theme / Styles for Agents, Producers, and Brokers
- Dashboard (Worklists, Menus, etc.)
- Policy, Billing, and Claims Inquiry (integration to DCT Suite out of the box (OOTB))
- Pay a Bill
- Agent Self Service for Onboarding (future integration with Duck Creek Distribution Management)
- Modern Mobile-first Responsive Design
- Targeted Marketing Content
- Personal Lines (PAUTO, HOME, DFIRE, PUMBR, PPKGE); New Business Quote; File a Claim; Pay a Bill; Endorsements, Cancellations, etc. (DCT only initially)
- Commercial Lines (WC, GL, PROP, CAUTO, BOP, CPP); New Business Quote; File a Claim; Pay a Bill; Endorsements, Cancellations, etc. (DCT only initially)
- Agent/Broker/Producer-Centric Workflow
Channel Connect:
- ACORD AMS Upload Bridging (prefill) transformations and workflow
- ACORD Comparative Rater Quoting and Bridging (prefill) transformations and workflow
- ACORD PDF Upload Bridging (prefill) workflow
- ACORD PDF submission email monitor and workflow
- Data corrections at the field definition layer in manuscript (Bumping and Slotting)
Key Benefits
Duck Creek Producer is a multi-channel distribution system for P&C carriers. It’s an online portal for producers, built on Duck Creek’s low-code Platform. It handles all key front-end transactions and serves as a digital point of contact between producers and carriers. Duck Creek Producer benefits include:
Pre-built Duck Creek Integrations - Producer is integrated out of the box with Duck Creek’s Policy, Claims, and Billing systems, which simplifies implementations and increases speed to market.
Core system agnostic - Producer doesn’t require backend Duck Creek core systems. The openness of the Anywhere API allows for any core system, whether it be home-grown legacy or from a different vendor, to serve as the backend for Producer’s transactions and services.
Producer themes and styles - The out of the box design of the producer portal is informed by extensive UX research and optimized for the needs of producers. The look and placement of the portal’s transaction menus, dashboards, and marketing content placeholders are deliberately designed to maximize engagement and ease of use.
Responsive, mobile first design - Online portals built with Producer can support multiple devices like mobile phones, tablets, and desktops out of the box. The flexibility of responsive design allows for a page’s layout to dynamically resize and reorient to best fit the user’s device.
Notifications and targeted marketing content - Carriers can deliver messages and content through the portal. Important information such as underwriting approvals, moratoriums, or marketing collateral can be display to producers.
Single point of change -Producer leverages the configuration metadata defined in other Duck Creek systems. As a result, the product definitions, rules, and workflows that a carrier goes to market with only need to be defined once and can be simultaneously changed for Producer and other Duck Creek products.
Modern web design configuration tool - Configurations to the look and feel of an producer portal can be performed using visual, drag and drop tools. Since no coding skills are required, UX experts, not IT, are empowered to drive change.
3rd party data services - Out of the box integrations to leading 3rd party data services are available for streamlining transactions. Duck Creek Anywhere Managed Integrations enable address validation and driver, vehicle, and address prefill with partners like LexisNexis and Pitney Bowes.
Duck Creek Turnstile is a separately licencable product that compliments Duck Creek Producer. Turnstile is a cloud service that takes in ACORD PDF forms and delivers ACORD XML data for filling point-of-sale, CRM or policy administration systems like Duck Creek Policy.
Duck Creek Channel Connect is a separately licencable product that compliments Duck Creek Producer. Channel Connect enables interfacing simply, cleanly and seamlessly with Agency Management Systems, Comparative Raters or Digital Agents and Lead Generators. Information that is entered in these systems doesn’t have to be reentered into the producer portal since Channel Connect provides the necessary data transfer mechanisms.
ACORD AMS Upload Bridging (prefill) transformations and workflow - Out of the box integration to a variety of Agency Management Systems available in the market. This bridging feature transforms data that input into the AMS into an ACORD format that the producer portal can consume, avoiding dual data entry for the agent.
ACORD Comparative Rater Quoting and Bridging (prefill) transformations and workflow - Out of the box integration to a variety of Comparative Raters available in the market. This bridging feature transforms data that input into the comparative rater into an ACORD format that a policy system can consume headlessly for rapidly delivering quotes to the comparative rater.