Intelligent Process Automation

Atos offers an end-to-end Intelligent Process Automation service and solution that helps cut costs while adding value to the client. We work with clients right from developing a clear business case, through the design and development to implementation. We work with client teams and show them how to design and implement Intelligent process automation. The services are fully supported by Atos as a managed service, from advisory investigation, through guided deployment, scaling, and improving and ongoing support.

Our RPA services are enabled by our Intelligent Automation ecosystem which incorporates our SyntBots® platform along with platform partnerships and can support multiple industry-leading tools like Automation Anywhere, Thoughtonomy, UIPath, Blueprism, and InsurTechs like Expert Systems, Zelros, Dizmo and Dreamquark.

SyntBots® is our AI-driven automation platform that spans the entire spectrum from Robotic Process Automation (RPA) to advanced analytics and AI, leveraging Natural Language Processing (NLP), Machine Learning (ML) and Machine Vision (OCR, Image analytics). SyntBots® enables efficient business transformation leveraging its three pillars: SyntBots for Process| SyntBots for IT Operations | SyntBots for Product Engineering.

Automation for Banking and Financial Services

• Intelligent customer connect - Mobile enabled portal, ChatBot, Digital Assistants
• Enhanced loyalty programs and increased personalization via behavioral analytics
• Machine Learning and Natural Language Processing for Algorithmic Trading, Fraud detection and surveillance monitoring
• RPA solutions across the Banking value chain for:
  • Account Opening
  • New Loans processing
  • Reconciliation
  • Customer Requests
  • Customer Self-Service
  • Card transactions processing
  • Card Issuance
  • Reporting
  • Credit checks and evaluation

Proven Experience in Banking and Financial Services

• Implemented BluePrism RPA tool to handle 3500 contracts within 10minutes saving 80% labor cost for a leading French Bank.
• Process mapping powered by SyntBots® for a leading Investment Bank. Helped map over 200 sub-processes, and record 1705 Scenarios and 40+ functional maps within Corporate Investment Banking.

Automation for Insurance

Insurers are experiencing tangible business benefits with AI-driven Automation.

• Robotic Process Automation to improve operational efficiency – leading to lower adjudication expenses, improved claims ratio, higher adjuster morale
• Predictive Analytics to improve risk profiling – improved underwriting decisions, lower frauds
• AI, intelligent Chatbots to improve customer experience – faster FNOL, real-time status updates, assisted quote-to-policy conversion

Proven Experience in Insurance

• For a European Insurer, we automated Contact Center operations (700+ processes) – 20% cost reduction, 60% faster customer service
• For a Global Broker - Consolidated and automated global IT support and operations; >99% Resolution levels; 25% improved 1st level Resolution
• For Top 3 Broker Firm - OCR & NLP powered Insurance Broker Input Slip Automation; 85% manual effort reduction, 75% faster output
• Built solutions for Smart Underwriting with partern Zelros, Smart Claims Management with partenr Dizmo

Differentiators

• Vast automation ecosystem consisting of internal accelerators and industry partnerships
• Proven experience implementing Intelligent Automation solutions for global clients
• AI labs, and Atos Automation IPs

Our Accelerators

• SyntBots®: Intelligent Automation Platform. SyntBots for Processes integrates directly with the application backend for tighter integration, faster process execution, and greater flexibility. It can also automatically scale agents, underlying applications, and infrastructure to dynamically respond to changing client needs.
• Process Recorder: Our intelligent IP which enables automated process capture, process recording, automation use case generation.

• Automate processes to free up bandwidth to work on transformation ideas with SyntBots(R) for processes
• Process Assessment using process recorder
• Automation Orchestration Studio & Libraries
• Domain Expertise for Industry Solutions
• 4500+ Automation Experts across Platforms
• Intelligent Automation ecosystem which incorporates our SyntBots® platform along with platform partnerships and can support multiple industry-leading tools like Automation Anywhere, Thoughtonomy, UIPath, Blueprism, and InsurTechs like Expert Systems, Zelros, Dizmo and Dreamquark.

• Improved client satisfaction
• Reduction of human error
• Improved process speed and efficiency
• Overall TCO reduction
• Higher user engagement
• Early visibility on deterioration of system performance which is helping us to reduce downtimes